Melany Boutique
We want to prevent any issues that may come up as you browse through our collections. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.
Do you sell gift cards?
Melany Boutique offers various gift cards ranging in price from 50$, 100$, 150$, 200$.
What is your return policy?
Melany Boutique will accept merchandise/s (exempt items stated below) if the following item/s meet our return guidelines. If any item/s do not meet the below guidelines, the returned merchandise item/s will not be accepted for a return and/or store credit. All exempt items are considered FINAL SALE and will not be accepted for any reasons. We do not process any returned item/s for exchanges of any kind (store credit is issued if approved).
Management will inspect and approve all returned item/s when received. After approval, in-store credit (if online, a discount code) will be given. Shipping costs are non-refundable. We do not refund monies when item/s or order/s are canceled (store credit is given).
Return Guidelines
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All merchandise item/s must be returned in its original “unused” condition and must have the following attachment/s to its associated item/s when returned:
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Original hanging tag/s and/or sticker/s
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Manufacture label/s & packaging/s
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Price tag/s and its associated UPC bar code label
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Sellable condition
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All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit will be given).
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All online item/s must be returned within the 7-day return window from the date received.
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All in-store pickup item/s must be returned within 3 days from the date ordered.
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“Approved” returned items that were received as a gifts will be given store credit for the original purchase valued.
Exempt Items (FINAL SALE: No Return
/s or Store Credit)
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Discounted item/s
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White Clothing
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Bodysuits
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Any accessories (e.g. jewelry)
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Items marked “Final Sale”
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Gift Cards
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Health or personal care products or likeness
Instructions for returns. Includes waist trainers etc.
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A copy of the receipt, invoice, or packing slip must be included inside returning package.
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All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our store) unless:
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Customer is missing item/s or order/s
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Customer received wrong item/s or variant (e.g. color, size, etc.)
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Customer did not order the item/s or order/s
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Customer received duplicate item/s or order/s
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All “non-exempt” returned items must be mailed back to:
8520 N. Washington st unite B Thornton, CO 80229
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If the returned item/s are valued more than $75, make sure you ship with a tracking number and its associated insurance value.
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Our returns department strives to process all returns within 48-72 hours. Due to the COVID-19 Coronavirus pandemic, return processes have taken longer than usual.
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If a customer has returned two (2) or more separate order/s within a six (6) month period, they will no longer be able to return or receive store credit after that for any item/s or reason/s. If a customer continues to violate our return policy during this period, we will have the right to refuse any transactions and/or services during this six (6) month return policy.
What are the payment options?
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